Frequent questions
How long will the delivery take?
Once the purchase is confirmed, the delivery will take between 4-6 working days.
Are all our perfumes original?
All the products that we have for sell (perfumes, cosmetics, makeup, hair care, sun care, sunglasses and other products) are original and are in perfect condition. Exactly as you would find them in your usual perfumery.

We neither sell testers nor products without their boxes to avoid damaging our brand's image. We remind you that it is illegal to buy or sell perfumes and cosmetics' samples 
How much is the delivery cost?
Delivery time:

• GLS: 4-6 days
• UPS: 3-5 days

For purchases over £99 the delivery costs are for free.

Country Cost of transport Free shipping from Carrier
ES 3.99 99
Correos Express
ES 4.99 99
ASN
PT 4.99 99
PT 4.99 99
Correos Express
DE 5.99 99
DHL
DE 5.99 99 DHL packstation
DE 6.99 99 GLS
DE 8.99 130
UPS
AT 6.99 99 GLS
AT 9.99 130
UPS
UK £ 5.99 £ 99
GLS
UK £ 9.99 £ 130
UPS
NL 7.99 99 GLS
NL 10.99 130
UPS
FR 5.95 99
GLS
FR 9.49 130
UPS
BE 6.99 99
GLS
BE 9.49 130
UPS
PL 37,00 zl 399,00 zl
GLS
PL 46,00 zl 520,00 zl
UPS
IT 7.49 99
GLS
IT 9.99 130
UPS
SK 9.99 99
GLS
SK 14.99 130
UPS
SI 9.99 99
GLS
SI 14.99 130
UPS
LT 10.99 99
GLS
LT 14.99 130
UPS
LV 10.99 99
GLS
LV 14.99 130
UPS
Where and how can I contact Perfume's Club?
In order to provide you with the best possible customer service, please go to "CONTACT" in the "Information" menu on the main page or call us to the number [telefono] during office hours: [horario].
What payment methods do we accept?
Deposit or Bank transfer: The customer must make an income to our account of La Caixa in Pounds: [iban]

Credit card: You can pay with your credit card without any additional charge. We constantly perform safety controls for all the credit card payments. It is possible that  the postman requests the customer´s ID, as well as the credit card as a way to verify the card´s holder identity.

You can pay by credit card with no additional charge. We accept Visa and Mastercard.

PayPal: You can pay quickly and securely with your PayPal account or your debit/credit card without sharing your financial information with Perfume’s Club. PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud. The orders paid using PayPal don’t have any additional surcharge on the total amount.

Payment with PayPal: Perfume's Club has signed an agreement with the payment service provider PayPal that allows us to facilitate the payment process. To make your payments through PayPal more comfortably, we will ask only once to authorize Perfumes Club to make payments with your PayPal account. Giving us your consent of payment, you'll be able to make future payments in Perfume's Club through PayPal without having to re-enter your credentials on the supplier's portal.

If you have created a payment agreement with PayPal by checking the box "Remember PayPal data" and want to cancel that agreement, you can do so by accessing your account through PayPal.

Point 1: Explanation "Reference Transaction"

If you identify with PayPal in perfumesclub.com you grant identification and validation permissions of payments, reminding them on each one of the phases of payment and identification that appear to unidentified users under the same system, thus facilitating the flow of purchase of your transaction, avoiding you to have to log in again or re-accept the payment agreement.

Point 2: How to cancel a payment agreement?

Log into your PayPal account, access to the tab "My account" and then select the sub-tab "Profile".
In the option or column "Financial Information", click "List of authorized payments" or "Recurring Payments"

How can I become a registered user?
We remind you that it is of great importance that you complete all your personal data correctly. It is the only way we can trust our future customers. Please, complete your full name, birth date, address, post code, county, city, email and password.

Please, beware that the delivery information must be as detailed as possible.

Email address and password are essential in order to purchase on our website.
How can I make a purchase?
Step 1: Search and select the perfume or cosmetics you want to buy. Once selected, press ¨add to backet¨and this will take you to the next window including the perfumes or cosmetics selected.

Step 2: Once you have decided what to buy press¨Checkout¨ and you will be asked to register. If you are already registered, please introduce your email and password.

Step 3: The delivery addres needs to be confirmed. If it is ok, select the payment method and click "next". If there is any mistake, go to ¨account¨ and change it.

Step 4: Finally, depending on the selected payment method, you have to validate your order, complete the requested information and press "confirm".         
Complaints and queries
In our ¨contact¨ section you can request any type of information that you desire so we can process it, such as complaints or cancellations. You must indicate the purchase number and we will answer you back as soon as possible. Please take into account that those purchases that have been sent, should be accepted.

Special offers and discounts are not accumulative. Therefore, voucher codes are not applicable to products labeled as “offers”.         
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