Here at Perfume Direct we understand that sometimes you need to return or exchange an item so we try to make the process as painless as possible. If you have any queries at all please contact support@perfumedirect.com
Damaged or Faulty Goods
In the unlikely event that you receive an item that is damaged or faulty, we can either offer a full refund or a replacement within 30 days of the customer receiving the order. At the discretion of our management, we may require photographic evidence of the damaged/faulty item.
To return a damaged or faulty item is free of charge, please contact support@perfumedirect.com with your name, address & order number and our customer service team will generate a shipping label for you.
Once the item has been received and inspected by our customer care team, you will be notified that either your refund has been issued or that a replacement has been sent out.
Returning an Order
Sometimes it just doesn’t work out, we get that. Luckily you have 60 days to decide if you'd like to keep your item.
If you've changed your mind and want to return an item we ask that you complete the returns form situated at the bottom of your delivery note that came with your order and return the item in its original packaging with the security seal unbroken with the returns form included to:
PERFUME DIRECT RETURNS
P1 UNITS 8 & 9
HEYWOOD DISTRIBUTION PARK
HEYWOOD
OL10 2TT
Unfortunately, we aren’t able to cover the cost of returning unwanted items at this time, so the postage cost of returning these items is the responsibility of the customer.
Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued.
If you cancel your order before the items are shipped out a refund will be issued right away.