Our goal is to ensure your complete satisfaction. If for any reason you are not satisfied with your online purchase, we will gladly offer a refund on all products returned to us within 14 days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. Please be aware that due to EU hygiene regulations, we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Refunds will be returned via the same method as your original payment method.If you want to exchange for a different item, you will need to return the item and place a new order. STEP 1: PACK THE ITEMS Send us a message due Perfume's Club platform. Place your item in the original packaging and/or sturdy box and secure. The return must be properly packaged to protect against damage in transit. Include the original packing slip with you order. Write your return reason on the back of the packing slip STEP 2: SHIP THE ITEMS You are responsible for the shipping charges to return the item to us. Any damage occurred during shipping will affect the return We recommend you use a tracked delivery service to return your item to ensure it does not become lost in transit