Unwanted Item:
We are happy to offer a refund for any unwanted items returned within 28 days of receipt. For hygiene reasons the item should be unopened, in its original packaging and showing no signs of use or damage. Please Note, you will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. If items are received back damaged or are missing items, we will make a charge to cover the cost of this, and this may in turn affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back.
Faulty/Damaged Item:
In case of faulty, damaged or incorrect item received kindly let us know within 72Hrs of receipt to qualify for a full refund. A returns label will be sent out if you require to return the item received.
Orders Not Called For/Delivery not Accepted:
For orders returned to us ‘Not Called for’ by Royal Mail the customer will be informed and reimbursed for the product cost only. Whilst free delivery is on-going on some orders the cost of the actual postage will be deducted from the price of the item.
Cancellation:
You are entitled to cancel any order placed within 24hrs of completing the purchase. However, once the order is dispatched, you will be responsible for the cost of returning the item.
Glamour Beauty
We are one of the oldest & leading online retailers of luxury brands in Perfumery, Beauty & Haircare categories. We are committed to providing each customer with the highest standard of customer satisfaction!