Returns Information
Any issue with your order? Please fill out our returns label and if your item meets the criteria we will provide you with a free returns label. We provide a guarantee on all orders which allows you to return the item for a refund within 14 days for unwanted goods and a refund or exchange within 30 days for faulty/damaged goods which would also qualify for a free returns label. Please do note the following:
• We provide the free returns label if your return qualifies for this. If you do however send your item back to us before being given a free returns label we cannot under any circumstances provide returns concessions, so please wait until we have confirmed your return before sending it back.
• If your item has been opened or used we cannot except any returns unless the item is faulty or defective. We reserve the right to make judgement on any item if it is claimed to be defective or faulty. If the item is found to be ok it will have to be sent back to you.
• Any cosmetics items cannot be sent back for causing a rash or skin irritant. We always recommend that our customers try products in store before they buy anything online.
Direct Beauty
Welcome to Direct Beauty: Your Ultimate Destination for Affordable Elegance
Established since 2011, Direct Beauty is a family run retailer of fragrance & beauty products based in London. At Direct Beauty, we believe that beauty knows no bounds, and neither should your access to it. Our mission is to empower you with the latest fragrances and cosmetics at unbeatable prices, all while delivering exceptional service every step of the way.
Discover Your Beauty
Our passion lies in offering you an extensive selection of over 30,000 products, carefully curated from the world's most prestigious fragrance and cosmetics brands. We're not just about big brands; we're about big savings too. With Direct Beauty, you can explore a universe of possibilities, and we're constantly adding new products to our ever-expanding collection.
Join Our Family of Happy Customers
Over the years, we've had the privilege of serving hundreds of thousands of customers who have found joy and satisfaction in our products and savings. Many of them keep coming back for more, a testament to the Direct Beauty experience. We cherish these relationships and look forward to making you a part of our growing family.
At Direct Beauty, we firmly believe that beauty should be accessible to everyone, without compromising on quality or safety. We invite you to explore our world of elegance, savings, and trust. Together, we'll redefine beauty, one satisfied customer at a time.
Welcome to Direct Beauty—where your beauty journey begins.
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