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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

How are the products returned?

You will have to return the product on your own, accessing the Returns section from your customer profile, and select the products you want to return. In this case, you must indicate in the "comments" field that the refund will be managed by you.

Once your request is processed, we will reply with a Return reference number and we will send you the form that you must include in the box, so that your Return is processed as soon as possible by our warehouse.

The products must arrive in perfect condition and with their original packaging. We cannot process the return of broken, unsealed, opened, or used products.

Perfume's Club does not guarantee the transit time of the shipment, nor its good conditions.


The address to send the products you want to return is as follows:

Perfume's Club
Att Customer - Returns
Calle Asipo 4,
07011, Palma de Mallorca
Illes Balears



If you want our customer service team to organize the collection of a product at your home, you just need to tell us through the Return section of your customer account. We will pick up the package where you indicate to us in the next 24-48 hours. The cost of this service is €12.74.

In case you prefer to return the product on your own, accessing the Returns section from your customer profile, and select the products you want to return. In this case, you must indicate in the "comments" field that the refund will be managed by you.

Once your request is processed, we will reply with a Return reference number and we will send you the form that you must include in the box, so that your Return is processed as soon as possible by our warehouse.

The products must arrive in perfect condition and with their original packaging. We cannot process the return of broken, unsealed, opened, or used products.

Perfume's Club does not guarantee the transit time of the shipment, nor its good conditions.


The address to send the products you want to return is as follows:

Perfume's Club
Att Customer - Returns
Calle Asipo 4,
07011, Palma de Mallorca
Illes Balears

If you want our customer service team to organize the collection of a product at your home, you just need to tell us through the Return section of your customer account. We will pick up the package where you indicate to us in the next 24-48 hours. The cost of this service is €12.74.

In case you prefer to return the product on your own, accessing the Returns section from your customer profile, and select the products you want to return. In this case, you must indicate in the "comments" field that the refund will be managed by you.

Once your request is processed, we will reply with a Return reference number and we will send you the form that you must include in the box, so that your Return is processed as soon as possible by our warehouse.

The products must arrive in perfect condition and with their original packaging. We cannot process the return of broken, unsealed, opened, or used products.

Perfume's Club does not guarantee the transit time of the shipment, nor its good conditions.


The address to send the products you want to return is as follows:

Perfume's Club
Att Customer - Returns
Calle Asipo 4,
07011, Palma de Mallorca
Illes Balears

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
Do you have more questions?
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Need help? We will be happy to assist you.
Telephone
Call us if your query is urgent. 20 3334 9680 (National Landline) ( M to F, 8 am to 1 pm and 2 pm to 4 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) )
Head office: 4 Asipo Street, Can Valero Industrial Park, Palma de Mallorca, 07011.
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