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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Home › Support Centre › Orders
How to place an order?

Step 1: Search and select the perfume or cosmetics you want to buy. Once selected, press ¨add to backet¨and this will take you to the next window including the perfumes or cosmetics selected.

Step 2: Once you have decided what to buy press¨Checkout¨ and you will be asked to register. If you are already registered, please introduce your email and password.

Step 3: The delivery addres needs to be confirmed. If it is ok, select the payment method and click "next". If there is any mistake, go to ¨account¨ and change it.

Step 4: Finally, depending on the selected payment method, you have to validate your order, complete the requested information and press "confirm".

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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Do you have more questions?
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I have been charged more than once for the amount of my order
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Received A Different Design
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I received a different product than the one I had bought; how do I claim it?
Where is the merchandise purchased?
You don't have the product I need, how do I know when you'll have it?
Do I have a discount on my first order?
I just have signed up and I didn't get the voucher, what should I do?
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SPRING - Ecological Transport
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Change one product
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Order/shipment claim
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I'm not going to be at home. Can my order be delivered to someone else?
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Request a return
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Order/shipment claim
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How can I change the data of my order bill?
How do I get a VAT refund? (TAX FREE)
Contact
Need help? We will be happy to assist you.
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Send us a ticket and we will answer you by mail in a few hours ( M to F, 8 am to 1 pm and 2 pm to 4 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) )
Telephone
Call us if your query is urgent. 20 3334 9680 (National Landline) ( M to F, 8 am to 1 pm and 2 pm to 4 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) )
WhatsApp
Send us a WhatsApp and receive answers directly on your mobile. +44 20 3334 9680+61 2 7908 0249+1 289 648 4011+1 315 359 9063+64 9 802 3425
WhatsApp
Send us a WhatsApp and receive answers directly on your mobile. +44 20 3334 9680+61 2 7908 0249+1 289 648 4011+1 315 359 9063+64 9 802 3425
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