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Marketplace
PERFUME'S CLUB MARKETPLACE
WE'RE EXPANDING OUR CATALOGUE FOR YOU!
Perfume's Club now has a wide variety of vendors so you can find everything you need.
QUALITY AND SERVICE GUARANTEE
MORE OPTIONS, BETTER SHOPPING EXPERIENCE
SELLERS ALWAYS AVAILABLE
01
What is a marketplace product?
The integration of external sellers on our website allows us to offer a wide variety of new items. Marketplace products are purchased directly from our trusted sellers who comply with every quality guarantee and are responsible for managing your order at all times.
If you want to know whether a product is from Marketplace, you can see the details of the seller on the product page:
Marketplace
02
How does it work?
You can recognise our sellers' products thanks to the text "Sold and sent by" on the product pages.
You can add products from Perfume's Club and from external sellers to the same cart.
No seller has access to payment details. Discounts and gift card payments are not available on Marketplace orders either.
DO YOU WANT TO BUY PRODUCTS FROM SELLERS IN PERFUME'S CLUB?
R1
What are the shipping costs of a Marketplace product?
Some of our sellers offer free shipping. However, others do have shipping costs that vary depending on the seller.
All products without shipping cost are marked “FREE SHIPPING”
For detailed information from a seller about shipping and return costs, go to their profile on the product page.
1. Product Page / 2. Seller page
Marketplace
Marketplace
R2
Is there customer support for Marketplace products?
Currently, you can only contact the seller if you have placed an order with them.
If you want to learn more about a product, please contact our Perfume's Club customer service directly HERE.
R3
What is the shipping procedure?
You will receive one package per seller, as each seller, including us, ships from their own facilities. This means that there may be different delivery times. For more information, go to the profile of the seller on the product page.
You can also view the estimated delivery time directly in your cart:
Marketplace
R4
How do I get an invoice for a Marketplace order?
In the 'MY ORDERS' section of your Perfume's Club profile you will find the details of your purchase and you can contact the seller who managed your order directly by clicking on 'CONTACT'.
Marketplace
R5
How can I track my order?
You can check the status of your order and track the shipment by going to your Perfume's Club account.
In the 'MY ORDERS' section of your Perfume's Club profile you will find the details of your purchase and you can contact the seller who managed your order directly by clicking on 'SEE TRACKING'.
Marketplace
R6
How do I return a Marketplace product?
To find out how to return a product sent by one of our sellers, go to your profile on the product page, or contact them directly.
In the 'MY ORDERS' section of your Perfume's Club profile you will find the details of your purchase and you can contact the seller who managed your order directly by clicking on 'CONTACT'.
DO YOU WANT TO SELL YOUR PRODUCTS IN OUR MARKETPLACE?
If you are interested in being a marketplace seller, please email marketplace@perfumesclub.com and we will let you know the terms.
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